Hafnium AI · Help
Support
Help with the Hafnium AI iOS app and the web app at app.hafnium.ai. If your question isn't answered below, email us.
Privacy & account deletion
Delete your account, or access, correct or export your data.
To help us answer quickly, write from the email address you sign in with, and tell us your device, iOS version and what you were doing when the problem happened.
Frequently asked questions
How do I get access to Hafnium AI?
Hafnium AI is available by invitation only. Accounts are created for members of organisations that use Hafnium. If your organisation already uses it, ask its administrator to invite you. Otherwise, email contact@hafnium.ai to request access.
How do I sign in?
Use the same account on the iOS app and on the web. On the sign-in screen, either:
- enter your email address and password, or
- continue with Apple, Google or Microsoft, if your account uses that provider.
If your account is protected with a second step, you'll be asked for a verification code (sent by email or SMS, or from your authenticator app).
I forgot my password
On the sign-in screen, tap Forgot password?. A secure page opens in your browser: enter the email address you sign in with and follow the steps to choose a new password, then come back to the app and sign in.
If you usually continue with Apple, Google or Microsoft, you don't have a Hafnium password: use the same button again.
I don't receive alert notifications
- In the app, open Settings and tap Enable notifications.
- If you declined notifications when the app first asked, iOS won't ask again: open the iPhone Settings app → Notifications → Hafnium AI, and turn on Allow Notifications.
- Check that Focus or Do Not Disturb isn't silencing them.
Alerts are only sent for watches you've created, when the news matches them. Everything you've received is also listed under the bell icon in the app.
The app says "Offline" or the news isn't updating
The live news feed needs an internet connection. When your device loses its connection, the status indicator shows Offline, and the app reconnects by itself as soon as the network is back. You don't need to restart it.
If you're online and the feed still doesn't update, close and reopen the app. If that doesn't help, email contact@hafnium.ai.
How do I delete my account?
Email privacy@hafnium.ai from the email address you sign in with and ask for your account to be deleted. We'll confirm, then delete your account and the content saved to it. See the Privacy Policy for details.
What data does the app collect?
Everything we collect, why, and who processes it is described in our Privacy Policy. In short: we don't track you across other apps or websites, we don't show ads, and we don't sell your data.
Requirements
- iOS appiPhone and iPad running iOS 15 or later.
- Web appA recent version of Safari, Chrome, Edge or Firefox, at app.hafnium.ai.
- ConnectionAn internet connection for live news and alerts.